Returns, Refunds & Exchanges Policy
Returns & Exchanges
We want you to be happy with your purchase. If you need to exchange an item, please review the following conditions:
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Exchanges are accepted within 14 days of delivery.
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Items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and protective bags intact.
- Customers are responsible for selecting the correct size before purchasing. Please refer to the size guide available on each product page.
- Customers are responsible for the cost of returning an item for exchange, as well as the shipping cost for the replacement item.
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To request an exchange, please contact info@superbstore.com.au with your order number and the reason for the exchange before returning your item.
Boxing Gloves & Shin Guards
To maintain hygiene and ensure all products sold are brand new:
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Boxing gloves and shin guards must remain in their original packaging with all tags attached.
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Once the product has been removed from its original bag, had the tags removed, or shows any signs of use, it is no longer considered brand new and cannot be exchanged.
- For hygiene reasons, we cannot accept exchanges for boxing gloves or shin guards that have been tried, used, or returned without their original packaging and tags.
Pre-Orders
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All pre-order items are final sale.
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Due to the custom production process, pre-order items cannot be cancelled, refunded, returned, or exchanged for a different size or change of mind.
- Please carefully review the product description and size guide before placing your order.
Refund Policy
- We do not offer refunds for change of mind, incorrect sizing, or incorrect purchases.
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Where eligible, we offer size exchanges only, provided the item meets all exchange conditions.
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Refunds are only provided where required under the Australian Consumer Law, including where a product has a major fault or cannot be repaired or replaced within a reasonable time.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
We will assess the issue and, where appropriate, arrange a replacement, exchange, repair, or refund in accordance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Size Guide Disclaimer
Superb provides detailed sizing information to assist customers in selecting the correct size before purchasing. Customers are responsible for reviewing the size guide prior to placing an order. Size exchanges are available only where the item is returned unused, with all original tags attached, in its original packaging, and otherwise meets the conditions outlined in this policy.
